Current information and measures in place

Just to be on the safe side

Our strengths: we are not a huge complex with hundreds of rooms, but a small mountain hotel with 35 rooms, in a lovely natural setting with plenty of outside space. You won't find large crowds of people here. Which means you won't run the risk of getting infected.

We are sure that with our strong sense of responsibility, we can face the future with confidence and optimism. We know that you may well have doubts and questions about your holiday, with official guidance changing from day to day. We are keeping a close watch on the Coronavirus situation! Thank you for your patience! Please contact us if you have any queries or requests!

Current requirements for entering South Tyrol

If you go to the official South Tyrol information page, you'll find constant updates on the current situation: www.suedtirol.info


Updated terms of cancellation

We know that we're living through a very unusual time and that planning a holiday isn't easy. This is why we're offering you maximum flexibility. We have updated our cancellation terms for all existing bookings, and for new enquiries up to 7 November 2021:

  • Deposit: we do not require you to pay a deposit or leave us your credit card details in order to confirm your reservation.
  • Cancellation:
    -
    You can cancel your reservation free of charge up to 3 days prior to arrival.
    - You can also change your booking.
    - For cancellations less than 3 days before arrival, late arrival or early departure, 30% of the agreed amount will be charged.

N. B.: Notice of cancellation must always be in writing! These cancellation terms apply regardless of whether the rooms in question are subsequently re-let, either wholly or in part.


Wieser cancellation service

Do you want to play it safe? Then book our Wieser cancellation service: that way, you can cancel your booking free of charge up to your day of arrival, and you will also be covered in the event of late arrival or early departure. This optional service costs only € 8.00 per night and room and can only be added at the time of booking. Payment is made upon confirmation of booking and is non-refundable.


Health and safety measures

Safety and hygiene are very important to us at the Hotel Wieser. To contain the spread of Coronavirus, we have already taken precautions.

Hygiene and Cleaning

  • All areas of the hotel are cleaned and disinfected daily.
  • To ensure your safety, all rooms will be cleaned even more thoroughly, using special detergents. We would like to point out that our hotel is always rated very highly for cleanliness in online reviews.
  • All entrances and exits are equipped with hand sanitiser dispensers for the use of both guests and staff, to ensure a high level of safety for everyone.

 

Masks and social distancing

  • Masks must be worn indoors and outdoors, wherever it is not possible to maintain a minimum 1-metre distance.
  • Social distancing rules do not apply to people occupying the same room.

 

Restaurant area

  • Our dining room has been recently refurbished, and provides sufficient space to allow you to keep your distance from other guests.
  • All our staff who are in direct contact with guests wear masks.
  • Of course, our kitchen staff always wear gloves and masks when working.
  • It is not necessary to wear a mask when at table.
  • But you must wear a mask when serving yourself at the buffet.
  • Dishes and items such as menus and salt and pepper shakers are disinfected after every meal.

 

Wellness area

  • The wellness area is open as normal. But you must keep your distance from other guests when using this area.

 

* This site is constantly updated to inform you about new measures or the easing of restrictions.